Customer Service Tip
Customer Service Tip
Customer Service Tip for your business: Practice Empathy, Compassion, and Consistency.
Practice Empathy, Compassion, and Consistency
Customer Service is a key part to the success of any business. Whether you are a blogger, internet marketer, or run a retail store or restaurant, if you have poor customer service your clients many not stay around long, and worse than that – word will spread, and your reputation may be tarnished.
I’ve been inspired by this great list of 30 Tips to Provide Great Customer Service by Freshdesk. They offer this paragraph on empathy, patience, and consistency.
#1 Practice Empathy, Patience, and Consistency
Some of your customers will be full of questions, some just chatty, and others plain mad. You must be prepared to handle all of them and provide the same level of service every time.
How to Practice Empathy in Customer Service
Empathy is defined as:
the ability to understand and share the feelings of another.
How might your customer be feeling and how can you provide them with better customer service keeping their feelings in mind? For example your customer might be in a panic because they are running late for something that is important to them. Help ease their anxiety – “I understand you are in a hurry today so I will do my best to get this done as fast as I possibly can”. Just by acknowledging that you understand how they are feeling and reassuring them you will try to help is going to calm down the situation immediately.
Or perhaps they are angry with YOU because they are not happy with some aspect of your product or service. When a client is not happy with Dufferin Media I share their anger, because it is always my goal to provide the best possible results for my clients, and if they are angry so am I. Either I have failed them somehow or my team has, and I want to do everything I can to make this right. On another side, if the customer is elated with me, that feeling flows through to me and I”m able to share that joy with my team.
Empathy is a powerful tool in customer service, and if you genuinely use it with all of your customers I know you will see positive results.
Remember feelings are not right or wrong, they just are.
How to Practice Compassion in Customer Service
Compassion is defined as:
sympathetic pity and concern for the sufferings or misfortunes of others.
How can you apply the concept of compassion to customer service? I believe it is recognizing what their pain points are, understanding them, and helping come up with solutions.
I think the key here is that you are motivated to help your customer improve whatever is aggravating them.
I LOVE working with customers that have specific goals, and often these are problems or pain points in their business. I practice compassion by offering them solutions to help with those problems.
**remember you can apply these concepts into your home life, and in networking as well**
How to Practice Consistency in Customer Service
Consistency defined (oh I love the word “harmony” in this definition)
harmony of conduct or practice with profession
How can you show the same level of customer service time and time again? This may vary for each business, but I think in general having a uniform standard of dealing with your customers whether it is on the phone, in person or via email is the key factor here. Consistency gives your customers the trust that when they are communicating with you they know what to expect.
Use the same level of excellent customer service with absolutely everyone you meet or deal with. This doesn’t just mean customers by the way. It might be with suppliers, staff, or just the general public.
Quick Win- when speaking to a customer even if on the phone always have a SMILE on your face! This can be applied to email to with the use of an emoji.